The Blink Delighted app will generate updates into a conversation whenever an action is taken in Delighted.
It works using webhooks (what is a webhook?)
Getting Delighted set up is therefore very straightforward. You invite the Blink Delighted app to a conversation on Blink, ask it to generate you a webhook url, and then supply that to your Delighted app.
Get your webhook
Open a conversation with the Blink Delighted app. If the app is not in your contacts, head over into your Blink Launchpad and add it to your collection. Then open a conversation with it, or add it to one of your group chats.
When you start a new conversation with the app it will display a help card from which you can generate a webhook URL for that conversation. Press the button to do that, then copy it to your clipboard.
TIP if you need to re-generate that card for any reason, just say @Delighted help and it will show you how.
Give the URL to Delighted
1. Login to Delighted and navigate to the Settings page
2. Select Integrations from the sidebar
3. Choose Webhooks
4. Add the webhook url provided by the Blink Delighted App and click the Save & turn on button
You should now start receiving notifications in Blink every time a customer responds to a survey.