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Inviting individual users
Inviting individual users

Send out individual invitations for users to join the Blink app

Updated over a week ago

Introduction

You can invite anyone with a company, or personal, email address or mobile number through the Admin Portal. Emails and mobile numbers are unique to each account. Once an account has been invited it can be reinvited at any time but only once per hour.

❗ Only Organization and Team Admins have access to invite users: Organization Admins can invite anyone to any team whereas Team Admins can only invite users to the Teams they are a part of.

In this article:

Accessing the invite panel

  1. In the Blink desktop or webapp, click on the Admin panel on the left side.

  2. Select "Users" under the Blink Identity section

  3. Click on "invite users" in the top right

Inviting users

  1. Enter either a mobile number or an email address to start the invite process. These must be valid emails or mobile numbers, please double-check they are correct before sending the invite.

    If you are inviting a mobile number please ensure the correct country code is added.
    A correct format is: [After the country code]

  2. Enter their first and last name. These may be updated at any time.

  3. This is when you're able to add the user to the appropriate teams. It's important to ensure the team assignments are correct as their content depends on this.

    If you aren't certain what teams to add, check with your Blink Champions or reach out to us at support@joinblink.com so we may direct you to the right people and ensure the content is correct for the user before they even start up.

  4. Next, enter the Job Title, Department, Manager, or Employee ID. These are all incredibly important to ensure are correct as these can dictate their Teams if Dynamic Teams is enabled, and also provide access to tools that have Single Sign On enabled.

  5. Once those details have been completed, any Extra Details can be added by clicking 'More Details'.

  6. Finally, click 'Invite' if you are only inviting one user or click 'Invite and add another' if you are inviting more than one person.

FAQs

I'm a Team Admin, who can I invite?

You can invite anyone but only to certain Teams.

Let's make a clear example - I am a Team Admin over Team A but not a Team Admin over Team B. Therefore, I can add Team A to any invite but not Team B.

I'm receiving an error stating the user's details are already in use.

If a user's details are already in use then they cannot be invited until they have been removed. Please reach out to us, support@joinblink.com for support in dealing with this. We also have this article with more information.

I've received an error stating "A Problem Occurred"

This error can appear when:

  • They have been invited already in the past hour.

  • Their details are already in use

  • Their Employee ID is already in use

We understand that this may be confusing so please reach out to us at support@joinblink.com and we'd be happy to assist. We also have this article with more information.

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